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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

97%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This is one of the nicest & cleanest facilities I have seen in a while. Staff was excellent!"

"I was pleased with how the surgical staff worked. I could see the practical teamwork. The nurse made certain I was comfortable, and when I mentioned a back problem, even adjusted the table to ensure comfort. Everyone was pleasant, matter-of-fact, and informative I was not nervous or apprehensive, but if I had been, their attitude would have reassured & calmed me."

"The physicians medical staff and staff were respectful, and helpful in providing information. Follow-up care is excellent!"



"I was extremely satisfied with my overall experience thru 2 cataract procedures."

"Everything was great, good experience - great doctor."

"Very satisfied with Dr. Gilespie & all the nurses at Paducha, KY Eye Center."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.